Notes from the team.
The CX of Event Planning During the Coronavirus
A fan's take on Sea.Hear.Now going silent on ticket holders during COVID, plus what event planners and hospitality teams should communicate now.
Ruby Live Chat vs HelpSquad: Choosing Live Chat Agents
Side by side look at Ruby Live Chat vs HelpSquad, covering features, package tiers, and pricing starting at $185/month versus Ruby's $249/month basic plan.
6 Out-of-the Box Ideas For Small Business Reopening
Six small business reopening ideas built from real COVID-era examples, including Little Greek Fresh Grill's community stores and remote work setups that stuck.
How COVID-19 is Changing Health Insurance
Lowen Anders lost her health insurance when COVID-19 ended her teaching contract. A look at how the CARES Act and other laws reshaped coverage rules.
The 9 Steps of How to Interview and Hire Remotely
With the average hire costing $7,645, vetting remote work candidates matters. Walk through 9 steps from posting the job to virtual onboarding and training.
Business Communications: The Age of Virtual Connections
Virtual business communications go back to smoke signals and Morse's 1844 telegraph. See how COVID pushed remote work and tools like Zoom into daily use.
How Medical Practices Can Adapt During the COVID-19 Outbreak
You’re sick of hearing about COVID-19. We’re sick of writing about it. And, collectively, we’re all sick of dealing with it. Sadly, we have no choice but to continue to adjust to the “new normal.” What other option do we have? The truth is we were all unprepared to handle a shit
How to Take Your Business from Brick-and-Mortar to Online
COVID forced small shops to lock their doors overnight. Here's how to move your business from brick-and-mortar to ecommerce, starting with social media.
5 Ways to Deal with an Overload of Insurance Claims
Claims volume spiking past what your team can handle? Five practical ways insurance agencies are coping, from rehiring retirees to shifting workloads.
Coronavirus Relief for Small Businesses: Creativity and Resourcefulness
SBA Economic Injury Disaster Loans up to $2 million at 3.75%, plus Payroll Protection forgiveness rules every small business owner should know during COVID-19.
Adding Live Chat Customer Support Agents To Your Website
Why hold music is losing customers and how adding live chat to your site keeps millennials buying instead of bouncing to your competitor's social pages.
5 Effective Ways to Get More Subscribers with Content Upgrade
Five content upgrade types that actually convert readers into email subscribers, with examples from Close and Salesforce and stats on marketing lift.
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