Notes from the team.
How to Deal with Angry Live Chat Customers
Angry live chat customers get easier to handle once you understand customer psychology, emotional triggers, and why 60% of callers hang up after a minute.
Psychological Marketing: 8 Strategies & Examples That Work
Most buying happens subconsciously. This marketing guide breaks down 8 psychological strategies, the science behind them, and real ad examples like Duracell.
Why Big Goals Don’t Work and Small Habits That Do
Jiro Ono spent decades perfecting sushi one step at a time. His story shows why small daily habits beat big goals, plus team management tips that stick.
How to Stop Procrastinating by Rewiring Your Brain for Action
Procrastination excuses like "I work better under pressure" get picked apart here, alongside the psychology behind delay and team management fixes that hold up.
Landing Page Psychology: 8 Ways to Make More Sales
Landing page psychology covers color choices, CTA contrast, point-of-view wording, and other marketing tweaks that quietly move visitors toward a sale.
65 Live Chat Statistics That Prove Live Chat Will Benefit Your Business's CX [Infographics]
65 live chat statistics covering wait times, conversion lifts, and customer preferences, pulled from Forrester, Gallup, Comm100, and other industry sources.
15 Tools To Run a Business Without Touching People
COVID-19 made physical contact a business risk. These 15 touchless tools support remote work, from contactless payments to voice tech and virtual meetings.
Ruby Live Chat vs HelpSquad: Choosing Live Chat Agents
Side by side look at Ruby Live Chat vs HelpSquad, covering features, package tiers, and pricing starting at $185/month versus Ruby's $249/month basic plan.
6 Out-of-the Box Ideas For Small Business Reopening
Six small business reopening ideas built from real COVID-era examples, including Little Greek Fresh Grill's community stores and remote work setups that stuck.
The 9 Steps of How to Interview and Hire Remotely
With the average hire costing $7,645, vetting remote work candidates matters. Walk through 9 steps from posting the job to virtual onboarding and training.
How to Take Your Business from Brick-and-Mortar to Online
COVID forced small shops to lock their doors overnight. Here's how to move your business from brick-and-mortar to ecommerce, starting with social media.
5 Ways to Deal with an Overload of Insurance Claims
Claims volume spiking past what your team can handle? Five practical ways insurance agencies are coping, from rehiring retirees to shifting workloads.
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