Customer Service

Outsourcing customer service can change how businesses handle client interactions and manage costs. Some companies fear losing control or reducing service quality when outsourcing. Yet, with a good partner, they can enhance their customer service significantly. This article explores how to pick the right outsourcing firm, use their technology, and improve customer engagement and efficiency. … Continued

Excellent 24/7 customer support shows customers you truly care about them. This results in fewer customers abandoning your business and leads to customers spreading positive messages about your company. 24/7 customer support offers an excellent avenue to stimulate fruitful customer support conversations. This can offer insight into future content creation, improve a brand’s overall reputation, … Continued

“I’ll know it when I see it.” Even though Supreme Justice Potter Stewart said that famous phrase in relation to obscene adult-content films, we can easily apply it to bad customer service. Even if we don’t know what specifically makes it bad, we definitely know when it’s bad.  And bad customer service negatively affects business … Continued

Every customer is unique and cherishes a company that values his or her choices. How do businesses cater to the unique needs of all customers? The answer is clear. Build a great Customer Experience (CX) strategy that gives your business a direction to delight customers.  Chris Pemberton, CIO of Transgrid says, “Customer experience is a … Continued

Without any doubt, customer support agent performance is one of the most important factors in a company’s growth. About 86% of customers say they will stop buying due to poor customer experience, which costs companies more than $62 billion annually. This is why being a knowledgeable and emotionally intelligent customer service professional is so important. … Continued

Around-the-clock live chat support helps busy dental practices answer patient questions, book appointments, and capture website leads even when the front desk is unavailable. In this case, a New Jersey practice used 24/7 agents to handle common inquiries like insurance and office hours, assist with scheduling, and keep responses fast during COVID-related surges. The result … Continued

Effective communication skills with clients are key to operating a healthy and successful business. Clear communication with customers builds trust, strengthens relationships, and increases the chances they’ll come back. It’s one of the best ways to create a lasting impression and keep your business running smoothly. Entrepreneurs should always strive to leave customers satisfied and … Continued

Employee engagement refers to how committed an employee is in a company physically and emotionally. According to Indeed, employee engagement is important in today’s companies because: So, to fully embrace employee engagement, all companies must avoid the many myths that might be holding them back from having a positive workplace culture. While there are many … Continued

What is one way to get more customer reviews for an eCommerce website? To help your eCommerce business get more customer reviews, we asked marketing professionals and eCommerce business owners this question for their best insights. From providing discount incentives to holding a contest, there are several tips that may help you get more customer … Continued

How to grow a heating and air conditioning business and expand its customer base? To help HVAC companies understand how to grow a heating and air conditioning business, we asked business leaders and marketing professionals for their top tips. From planning a PPC strategy for seasonal trends to using online directories, there are several tactics … Continued