Customer Service
The good, the bad and the ugly

Blog
Why Live Chat Receptionist Services Reign Supreme
“Thanks for calling. We appreciate our customers, and your call is very important to us. Please stay on the line as all of our customer service representatives and serving others” I don’t know about you, but when I call a business and get a recording similar to this, I certainly do NOT feel like an … Continued

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Social Skills Intervention: What We Lost in the Pandemic (And How to Get It Back)
As a kid, when my Mom rang the dinner bell, we came running. I mean…she didn’t actually have a dinner bell. But, we did eat at the dinner table as a family every single night — a tradition that seems to be fading in today’s society. Studies show that families reap huge benefits from this … Continued

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How to Generate Leads Without Making Customers Feel Like Pieces of Meat
“Fish are friends, not food!” I’m sure you remember this iconic quote from Finding Nemo when Bruce, Anchor, and Chum invited Marlin and Dory to their Fish-Friendly Sharks support group. As a business owner, YOU are the shark, and your customers are the fish. This same friendly principle should be applied to your business model, … Continued

Blog
Why and When to Say “No” to Pissed Off Customers
We can all agree that Henry Ford was a smart businessman. His legacy and business models still live on today. But there is more we can learn from Henry Ford than just assembly-line efficiency. Henry Ford taught business owners how to say “no”. Ford famously insisted, “Any customer can have a car painted any color … Continued

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We Spent a Week Throwing Curveballs at the Best Chatbots in the Game. Here’s What They Had to Say.
Do you know who Josh Kalk is? He’s a human curveball. Upon first glance, Kalk appears to be nothing more than your average Joe…a shy intellect if you will. The 44 year-old started out as a math and physics professor at a small state college in West Virginia and a small-time writer of his own … Continued

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Want to Attract Qualified Students to Your College? Use Honey.
In the mid-1960s a man walked into the Massachusetts Institute of Technology’s admissions office. “I’m here to study electronic surveillance technology,” he said. The statement caused some confusion since MIT had no record of the young man ever applying to the school. The fact that he also didn’t have a matriculation certificate complicated the matter. … Continued
![65 Live Chat Statistics That Prove Live Chat Will Benefit Your Business's CX [Infographics] 35 Live Chat Stsatistics](https://helpsquad.com/wp-content/uploads/2020/06/sketch-3042584_1920-300x266.jpg)
Blog
65 Live Chat Statistics That Prove Live Chat Will Benefit Your Business's CX [Infographics]
If recent history has taught us anything, it’s that people should know all of the facts before they make a decision or take action. But, rather than dredge up dicey subjects and lay out the red carpet for a battle royale in the comments, I’ll explain my sentiments this way. Imagine you’re on a long … Continued

Blog
Set Up a Live Chat Service and Go Home at 5 o'Clock
Mike Figliuolo, the founder of Thought Leaders, was a tough guy. A former US army platoon leader. An entrepreneur. A certified Master Fitness Trainer. Not exactly the type of person you would expect to have a heart attack at 43. Despite all his accomplishments, Figliuolo learned one important lesson: he wasn’t making time for his … Continued

Blog
Bucks County Businesses Helping to Fight COVID-19
When COVID-19 struck and the government issued a mandatory quarantine, no one could have predicted or prepared for the financial and economic consequences. It’s been almost two months since then, and businesses are still closed or struggling to stay open. HelpSquad, along with our sister companies LiveHelpNow and Insane Lab, sprung into action as soon … Continued

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The CX of Event Planning During the Coronavirus
Concert tickets are expensive, and the price of music festival passes can be downright offensive. Not to mention, all the planning and spending that comes along with attending a multi-day event – transportation, accommodations, and time off from work. It’s a hassle and a big investment. But, in the end, millions of people just like … Continued