Business Process Outsourcing
Customer Retention
Customer retention refers simply to the capability of a company or its product to reserve its clients for a specific duration. Customer retention is how often a customer repurchases a product or service from the company. It is essential for businesses because it is more economical to retain existing clients than to acquire new ones. Customer … Continued
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First Call Resolution (FCR)
First Call Resolution (FCR) is one of the key parameters in customer service. It demonstrates how support teams resolve problems at once without the need to repeat the call. High FCR rates make customers happy by quickly solving their problems. FCR plays a major role in customer satisfaction, engagement, and brand loyalty that it should … Continued
Customer Service
Customer Acquisition
Winning new customers is crucial, especially for customer service firms. It’s like making new friends in the business world. You look for people who might like what you offer. Then, you chat them up. You get them excited. Finally, you convince them to pay for your services. Companies use a mix of smart strategies and … Continued
Customer Service
Net Promoter Score (NPS)
The Net Promoter Score, often just called NPS, is like the heartbeat monitor of customer service. Especially for those companies that are the middlemen handling support for others. It’s this nifty, easy-to-digest metric that gives us the scoop on how customers are really feeling about a business. Imagine it this way: there’s just one question … Continued
Customer Service
Customer Experience Management (CEM)
Customer Experience Management, or CEM for short, is essentially how businesses keep an eye on, take care of, and smooth out every single interaction they have with their customers throughout the whole journey of the customer. The big goal? To make sure every time you and the company cross paths, it feels great from your … Continued
Customer Service
Customer Relationship Management (CRM)
Customer Relationship Management is how companies manage their relationships with customers. It covers everything from the start to the end. The key function of CRM is to deepen the relationship with clients, support them to stay with the brand as well as to increase the business sales. CRM furthers companies being client-focused, process standardization, and … Continued
Blog
Connexa Upgrades Consumer Response Experience for its Slinger Bag Brand in the US market
Connexa Press Release Significant improvements experienced in first month. Response times reduced by 1000% Customer Satisfaction improves 12%. Windsor Mills, MD, Dec. 19, 2023 (GLOBE NEWSWIRE) — Connexa Sports Technologies Inc. (Nasdaq:CNXA) today confirmed it appointed ArenaCX, a company that specializes in building and scaling Customer Experience (CX) operations for brands across all sectors, as a strategic partner for the … Continued
Business Process Outsourcing
10 Best BPO Companies to Watch in 2024
The Business Process Outsourcing (BPO) industry plays a crucial part in today’s business landscape, enabling companies to streamline their operations, boost their productivity, and drive growth. In 2024, the BPO sector continues to thrive, offering abundant opportunities for expansion and evolution, thanks to advancements in technology and the ongoing trend of globalization. Understanding the BPO … Continued
Customer Service Outsourcing Guide
How to Outsource Your Social Media Properly
In today’s modern world, social media is one of the important factors in every business. Hence, online stores must have their social media game on point to perform well. It makes the businesses to be in straight talks with their customers, building good relations and at the same time show them what exactly they own. Managing social … Continued
Customer Service
24/7 Hotel Concierge Services with Virtual Assistants
Hotels today are always improving their service with the latest tech to make things quicker and better for guests. One of such solutions that has proved quite effective in the last couple of years is a linking of artificial intelligence to customer care. These virtual assistants use advanced tech and AI to add a personal touch and … Continued