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We Spent a Week Throwing Curveballs at the Best Chatbots in the Game. Here’s What They Had to Say.
Do you know who Josh Kalk is? He’s a human curveball. Upon first glance, Kalk appears to be nothing more than your average Joe…a shy intellect if you will. The 44 year-old started out as a math and physics professor at a small state college in West Virginia and a small-time writer of his own … Continued
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Website with Live Chat: A Little Story About CPA Beauford, Told in GIFs
This is a story about how website with live chat made one man very happy. Beauford was having a busy Monday. It all started, as it usually does, with an alarm clock. (Beauford was an old-fashion kind of guy and liked to use an old-fashion alarm clock. None of that new generation mumbo-jumbo) And so … Continued
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Real Estate Agents: Want Personal Connections with Web Visitors? Stop Treating Them Like Cattle
Many real estate agencies hold two simultaneous thoughts in their heads: “I want more traffic, more leads, and a website real estate agencies hold two simultaneous thoughts in their heads: “I want more traffic, more leads, and a website…
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The CX of Event Planning During the Coronavirus
Concert tickets are expensive, and the price of music festival passes can be downright offensive. Not to mention, all the planning and spending that comes along with attending a multi-day event – transportation, accommodations, and time off from work. It’s a hassle and a big investment. But, in the end, millions of people just like … Continued
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Veterinary Telemedicine: Helping Our Pets During Quarantine
Image from Cosmopolitan, UK Instagram You may consider yourself lucky if you’re quarantined with your pets. But do your pets feel the same way?! Suddenly, we’re spending all day with them. We’re interrupting their naps, increasing their snack intake, and judging them for sleeping all day – poor things! But in all seriousness, the mandated … Continued
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Distance Learning: What Can We Learn from COVID-19
Just about every school-aged kid I know LOVES a snow day. Heck, I loved them so much when I was a kid I would perform every snow day ritual known to man at the slightest chance of snow. That meant spoons under pillows, pajamas inside out, and when I really wanted a snow day I … Continued
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Adding Live Chat Customer Support Agents To Your Website
“Thank you for calling our customer support hotline. Your call is very important to us. All of our customer representatives are busy serving other customers right now, but we will be with you shortly! Please stay on the line.” via GIPHY Sound familiar? Thankfully customer service is changing, and we couldn’t be happier. People are … Continued
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6 Free Ways To Build A Stellar Customer Service Team
There is no doubt about it. Managing a small business is no walk in the park, but developing a stellar customer service team on a limited budget can feel like trying to sprint up the Rocky Mountains on rollerblades. The first half of the battle for any business is attracting customers. The other half is … Continued
Answering Service
Live Chat Agents VS. Chatbots
Today, businesses want to better help their customers. They use live chat agents and chatbots for quick support. Live chat agents are real people who answer questions right away. Chatbots are programs that automatically respond to questions. Both live chat agents and chatbots are used to help customers fast. Exploring Live Chat Agents and Chatbots … Continued
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Converting Website Visitors to Customers with Live Chat
In today’s digital age, where competition is fierce and attention spans are short, businesses are constantly looking for ways to boost their conversion rates. Converting website visitors into paying customers is the ultimate goal for any online business. One effective tool that has become increasingly popular in achieving this goal is live chat. Understanding Conversion … Continued