Marketing and media

In the modern digital world of comfort and convenience, it’s hardly a shock that an app is the thing everyone needs. Apps have changed the way we communicate with businesses ranging from ordering food to booking travel. However, there is one function that can bring these apps to the next level – live chat integration. Indeed, you have … Continued

AI chatbots are one of the innovations that have gained popularity as a game changer in the fast moving technology landscape of today. Such smart virtual helpers may change the face of several sectors. AI chatbots change the customer interaction dynamics and improve efficiency. Now, let’s take a dive into the impact of AI chatbots in industries … Continued

When you have a hard time getting leads for your business, hiring a virtual assistant may be the right decision. Virtual assistant lead generation services are cost-effective and can help increase productivity. This article will bring to light the role of virtual assistants in lead generation and offer tips on how to make the most … Continued

These days, businesses want ways to improve their customer service.  One solution opted by many is by hiring customer service virtual assistants. Lets first discuss what is a virtual customer assistant, and how can it benefit your business? Consider them the techno-geek cousins of the usual customer service agents. They can talk, dial, and write … Continued

Live Chat Software is a tool which helps the conversation between online businesses and their customers. This has over the years developed into a core aspect of customer service and sales strategies implemented by many firms. This also allows businesses to communicate with website visitors immediately guiding them while they are still on site. While email support … Continued

When most people hear the phrase front office, they think of a receptionist answering phones or someone greeting customers at the door. For many businesses, handling all that in-house can get expensive and messy fast. That’s why front office outsourcing has become such a smart move. In reality, front office services cover a lot more … Continued

the decision to opt for onshore outsourcing depends on various factors such as cost considerations, project requirements, sensitivity of data, and the importance of cultural alignment. Each business needs to evaluate these factors and determine whether onshore outsourcing aligns with their specific needs and goals.

Customer service outsourcing is not for everyone. It can do magic for some companies while damage for others. Let's explore benefits and pitfalls of customer service outsourcing in this guide.

Live chat agent job became more and more important in the last decade. What would make a good live chat agents vs not so. Let's explore what the best practices live chat agents should follow.

Stepping into 2024, it’s crucial to reevaluate your B2B marketing strategies. Digital channels are becoming more competitive and costly, making it essential for B2B organizations to optimize their marketing to achieve good ROIs and engage their audiences effectively. Traditional methods like business directories and broad social media ads are losing effectiveness, urging a shift to … Continued