Marketing and media

When you have a hard time getting leads for your business, hiring a virtual assistant may be the right decision. Virtual assistant lead generation services are cost-effective and can help increase productivity. This article will bring to light the role of virtual assistants in lead generation and offer tips on how to make the most … Continued

These days, businesses want ways to improve their customer service.  One solution opted by many is by hiring customer service virtual assistants. Lets first discuss what is a virtual customer assistant, and how can it benefit your business? Consider them the techno-geek cousins of the usual customer service agents. They can talk, dial, and write … Continued

Live Chat Software is a tool which helps the conversation between online businesses and their customers. This has over the years developed into a core aspect of customer service and sales strategies implemented by many firms. This also allows businesses to communicate with website visitors immediately guiding them while they are still on site. While email support … Continued

Front Office Operations is fundamental to any business, especially in the BPO industry. The concept relates to the client-oriented departments of a firm that interact with the clients directly. These departments perform different functions which include customer care, sales, and marketing. In BPO companies, front office operations include customer inquiries, order processing and technical support. These activities are … Continued

the decision to opt for onshore outsourcing depends on various factors such as cost considerations, project requirements, sensitivity of data, and the importance of cultural alignment. Each business needs to evaluate these factors and determine whether onshore outsourcing aligns with their specific needs and goals.

Customer service outsourcing is not for everyone. It can do magic for some companies while damage for others. Let's explore benefits and pitfalls of customer service outsourcing in this guide.

Live chat agent job became more and more important in the last decade. What would make a good live chat agents vs not so. Let's explore what the best practices live chat agents should follow.

Stepping into 2024, it’s crucial to reevaluate your B2B marketing strategies. Digital channels are becoming more competitive and costly, making it essential for B2B organizations to optimize their marketing to achieve good ROIs and engage their audiences effectively. Traditional methods like business directories and broad social media ads are losing effectiveness, urging a shift to … Continued

Give an example of how a 24/7 live chat feature can boost SEO for your website? To help you determine the SEO benefits of implementing 24/7 live chat feature, we asked marketing experts and business leaders this question for their best insights. From increasing engagement rates to dwell time on your website, there are several … Continued

What is one marketing strategy that lawyers use to promote themselves?  To help legal professionals promote themselves online, we asked marketing professionals and business leaders this question for their best insights. From employing video marketing to blogging opinions on legal questions, there are several strategies that lawyers use to help them market their services to … Continued